First Manchester

[Mayneway]

RE: First Manchester

(24/03/2014 06:49)33109 Wrote:  Why is it some of firsts drivers are so grumpy even to the extent un-sociable? Got on a first bus few weeks bk & couldn't hear what the driver has said as it was a busy service, I asked him to repeat himself which subsequently meant hee became quite irate & claimed I wasn't listening properly to what he'd said.

I pointed out that if he'd spoken a little louder in the first place i'd have heard him perfect. Sometimes its difficult to heat what drivers are saying if your on a busy bus, plus with the cab protection screens makes it harder particularly for elderly folks. Sorry to bang on slightly but no excuse for this at all. I appreciate drivers take a lotta crap off Joe public but doubt mean cos therein a bad mood they should take it out on passengers. They'd do well remember that effectively passengers pay their wage cos no fares paid no profits.

I could write pages and pages of examples of rudeness from drivers that I've in countered but your right some drivers are shockingly rude. It's not just First but Stagecoach Manchester have some extremely rude drivers who speak to and treat passengers like rubbish when as you say we effectively pay their wages.
I work in retail and we have to give good customer service regardless of how the customer treats us and we even have secret shoppers who come round monthly and check were giving our best yet bus drivers seem to get away with it.
Both Stagecoach and First are doing nothing about the poor customer service their drivers give, only Arriva seem to be actively training drivers to give good customer service.

But when you consider that a lot of the younger drivers who are coming through now have very poor driving standards and are border line dangerous so if their not being trained to drive a bus properly customer service will be way down the list.