First Manchester

[Mayneway]

RE: First Manchester

(06/07/2013 06:01)M60lad Wrote:  Interesting I'm sure Chris Stott would be/should be interested to hear what the odd driver is getting upto while driving his vehicles, if you notice this again Mayneway just let management at Pionner Bus know

Already passed info about one driver onto First and received the standard letter from First saying my complaint has been passed onto the depot manager for him to investigate and deal with yet some weeks later the same driver is still driving so clearly very little has been done.

I've said it before but the whole complaints procedure at First is very poor. It's just a standard letter they peddle out every time regardless of the seriousness of the incident.
They could do with taking a leaf out of Stagecoach's book where the incident is dealt with by the depot manager or engineering manager and you deal directly with them, it's very reasuring and overall feels like the issue has actually been dealt with.