Warrington's Own Buses

[Mayneway]

RE: WBT Network Warrington

(23/07/2015 10:34)knutstransport Wrote:  Even without having lived in Australia I find it weird how some Stagecoach, Arriva and First bus drivers just stare at your ticket without any acknowledgement that they've seen it and accept it as a valid ticket. Is saying "OK", "Thanks" or something along those lines too much effort?

The truth of it is the likes of stagecoach/Arriva and First have a very robust training policy yet as little as a couple of hours of a 6 week training course is actually spent on customer service and that's the problem. There taking on drivers from all walks of life some of which have never worked with the public and if I'm
Honest some that shouldn't be allowed too!

This was recently highlighted by a councillor who wrote to all the major companies asking for details of customer service training they give to drivers and I think only Arriva recognised a need for improvement.

I sometimes wonder if drivers don't realise who actually pay there wages!