Manchester bus franchising

[Mayneway]

RE: Manchester bus franchising

(23/02/2023 23:50)Mrboo Wrote:  TFGM don't have to rush getting additional staff like revenue protection and customer service advisors as it only Bolton and Wigan. They could just use an outside team for revenue protection like TIL . and what customer service advisors. London does not have this. Now they do have network officers but does Manchester need people in yellow vans dealing with issues as it could be like it is today with companies looking after their own issues?

Burnham promised ‘In house’ revenue protection and customer service advisors. My pal who works at TFGM reckons it’s constantly being put off.
They might outsource it but that will come at a huge cost.