Stagecoach MCSL - Chester & Wirral Depots

[PO59 MXJ]

RE: Stagecoach Chester & Wirral

(11/01/2015 14:03)wirralbus Wrote:  Some contracting authorities have fallen foul of comingin with taking the lowest bid in other parts of the country and ended up having to retender for the work . There should be a quality and reliability incentive in the contract .

I only say that as I have been a customer / passenger of a park and ride service that fell considerably short of what I would say is a reliable service on the 31 before Christmas .

The reliability of that service at the time you have mentioned would not be different with another operator as the problem was traffic. You cannot slate Stagecoach because the bus got held up in traffic. Yes, putting an extra bus on may have helped and this is something Stagecoach learnt from this and had a spare driver the weeks after this event.