Greater Manchester Tenders

[knutstransport]

RE: Greater Manchester Tenders

(02/05/2022 16:32)Mayneway Wrote:  I think once it was highlighted and we were made aware of the issue it wasn’t such an issue but Selwyns refused to rectify the issue.
Arriva continued to sell system one group tickets months after they were withdrawn, we were told not to accept them.

If Arriva sold a withdrawn product then any card dispute would involve the Arriva transaction, not any transaction made with another operator.

If the Selwyns ticket were printed correctly and just had the wrong fare on them then I don't think they'd be the ones who lose out if the transactions are disputed. If they weren't taking the right fares that's an issue for them and TfGM, not for the customer who made the transaction. If it wasn't clear from the ticket what had been sold then it might be a card dispute would see the Selwyns payment reversed.

Of course not everyone pays by card but after many people experienced difficulties getting refunds from airlines and some travel companies, after their holidays were cancelled due to COVID, the chargeback scheme is much better known now.