Northern (Arriva Rail North)

[knutstransport]

RE: Northern (Arriva Rail North)
From TfN:

The new timetable commenced on 15 December 2019. Operators have
reported that the integrity and structure of the timetable appears to be
working, however a number of different issues have led to
unacceptably poor levels of performance. Transport for the North has
made it clear to operators that they need to step up and deliver
greater certainty and better information to passengers.

For Northern; an increase in staff sickness has contributed to a
reduction in performance by around 5%. Northern have said that
sickness levels will improve over the coming weeks, however the
reintroduction of the driver training programme in January will continue
to put pressure on performance.

For TPE; significant poor performance on the North and West Coast
routes has compounded pre-planned cancellations that were
implemented prior to the timetable change. Technical issues with new
CAF rolling stock, challenges around increased maintenance and delays
to driver training have led to an unacceptably poor service. Transport
for the North has been clear that TPE needs to focus on delivering a
more robust service to passengers and improve information flows.